We know receiving a 1-2-1 is different to delivering your first 121 with a new team member, and engagement begins with quality conversations, so in this module we focus on:

How to Structure your first 1-2-1 conversation

Effective questioning and listening skills

How to give feedback and have a difficult conversation

Understanding the metrics that matter most and using these to compliment not monopolise the 1-2-1

how to use quartile based performance management and action planning

What to do when performance falls below required standards.

How to manage and resolve conflict on a 121 basis

Teamwork as the say, makes the dream work, but how as a new leader do you make a step change from team mate to team leader, in this module you will learn:

How to structure and run an effective team meeting, tools and techniques to ensure your meetings are purpose driven and impactful

Learn how to communicate a challenging message or change agenda, even ones you may not agree with?

Understand how to embrace change and use emotional intelligence tools to help this land well

Learn how to present confidently in team or group environments and ensure your message gets heard and you make an impact

How do you understand what motivates your team? Learn how to tap into the intrinsic and extrinsic motivation to drive teamwork and high engagement

Helping others to realise their potential is so rewarding for you as a leader, developing your team means happy team members which can lead to happy customer so in this module we focus on:

How to develop your teams skills and abilities using our GROW-TH coaching models

Understand when is the right time to coach and when tom flex your style to a more directive approach and when give feedback

Learn alternative coaching styles for different situations, using on the job coaching models .

Learn how to assess your teams talent using the 9 box talent mapping tools

How to approach the performance appraisal process, learn how to calibrate performance across the team and run an end of year appraisal meeting

How to approach succession planning and use career coaching tools to have developmental conversations